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Know Before You Go

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Coming to an event at Scotiabank Arena? Please familiarize yourself with the information found here before you arrive to ensure a smooth entry into the venue. 

Can't find the answer? Visit our FAQ page

Mask Friendly Venue

Scotiabank Arena is a Mask-Friendly Venue. While face coverings are no longer required in accordance with the latest public health regulations, they are strongly encouraged. 

Restricted Bag Policy

To protect our fans, employees and team and to align with league and tour standards, a restricted bag policy is in place at Scotiabank Arena. This policy will reduce contact between security staff and patrons’ items as well as inhibit the introduction of prohibited items to the venue.

MLSE strongly encourages fans to not bring any type of bags, but fans will be able to carry the following into MLSE events and facilities:

  • Small purse type bags smaller than 16.5cm x 11.5cm (6.5”x4.5”), with or without a handle or strap – small clutch bag

Fans carrying bags that do not meet the criteria WILL NOT BE PERMITTED ENTRY. If for any reason (medical or other) you require a bag that does not adhere to the bag policy, entry will be permitted subject to contacting MLSE for security inspection, including x-ray inspection of the bag and contents.

Additional information on our bag policy can be found here

Subject to change on an event by event basis. Last updated October, 2021.

More Info

Mobile Ticketing

All tickets for Scotiabank Arena events will be delivered digitally and will be scanned from fans’ mobile devices at the arena to maintain a contactless fan experience.

For a step by step guide on how to access and use your mobile tickets click here

  • Tickets for Toronto Maple Leafs games are available on the Maple Leafs App
  • Tickets for Toronto Raptors games are available on the Raptors App
  • Tickets for concerts and other events are available on the Scotiabank Arena App (available on iOS or Android). 
More Info

Enhanced Cleaning Procedures

Scotiabank Arena will employ enhanced cleaning practices in line with the WELL Health Safety Rating recommendations. 

 

SC Johnson is Scotiabank Arena’s Official Disinfection partner and they will be supplying the venue with Disinfectant Fantastik® Original All-Purpose Cleaner and Scrubbing Bubbles® Disinfectant Bathroom Grime Fighter products to be used on high touch surfaces and in the Bathrooms throughout the stadium. 

Cashless Venue

Scotiabank Arena is a fully cash-free venue that only accepts debit and credit cards,  including major contactless and payment methods, for a safe and speedy check out. Mastercard is a preferred payment method.

Dedicated Entrance Gates

The preferred entry gate will be listed on your ticket, however, fans should enter through the shortest line at any gate.

Public Safety Protocols

MLSE will continue to monitor local health and safety trends (including those related to COVID-19) and will comply with any protocols mandated by local governments going forward.  Check back often for updates as protocols and guidelines are subject to change.

 

Masks - Scotiabank Arena is a Mask-Friendly Venue. While face coverings are not currently required in accordance with the latest public health regulations, they are strongly encouraged. 

 

Vaccinations - While proof of vaccination is not currently required for most events at Scotiabank Arena (including Toronto Maple Leafs and Toronto Raptors games) specific events and concerts may have event specific vaccination requirements and any such requirements will be specified on the event details. 

WELL Health-Safety Rating

Scotiabank Arena is the first Canadian sports & entertainment arena to have earned the WELL Health-Safety Rating through the International WELL Building Institute (IWBI). The WELL Health-Safety Rating is an evidence-based, third-party verified rating for all new and existing building and space types focusing on operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment now and into the future.

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Fan Code of Conduct

At MLSE, we have a strict policy when it comes to objectionable behaviour. Not in our House

It’s part of our goal to make our venues the most enjoyable environments for everyone and be a safe place for all MLSE employees willing and ready to help ensure that you have a great time.

In return, everyone from fans, to Stadium staff, to Team and Event personnel …..We’re all expected to treat one another in a courteous, professional, considerate and respectful manner.

More Info

FAQ

How do I access my mobile tickets?

Visit www.Mobile.MLSE.com and view our step by step guide on how to use and access your mobile tickets. 

  • Tickets for Toronto Maple Leafs games are available on the Maple Leafs App
  • Tickets for Toronto Raptors games are available on the Raptors App
  • Tickets for concerts and other events are available on the Scotiabank Arena App (available on iOS or Android). 

How do I purchase mobile tickets?

You can purchase tickets to upcoming events in the same way you would previously. Tickets can be purchased at Ticketmaster.ca and placed into your account for mobile delivery, or at the Scotiabank Arena ticket office. 

What if I have a medical exemption for vaccination?

Please visit our official vaccination page for instructions. 

What is WELL?

The WELL Health-Safety Rating, which consists of a subset of relevant features from the WELL Building Standard™ (WELL™) adapted for facility operations and management, was informed by the COVID-19 pandemic, but has broader applicability for supporting the long-term health and safety needs of people in a given space. As organizations across the globe respond to the COVID-19 crisis by making updates to their policies and protocols, the WELL Health-Safety Rating provides an efficient and effective opportunity to guide, validate, recognize and scale the efforts of owners and operators on critical health and safety issues. The third-party review process ensures integrity and consistency, and results in a WELL Health-Safety seal, communicating leadership and a commitment to the health and well-being of the people who frequent the space. We have enjoyed supporting your organization through this initial milestone of your WELL HealthSafety Rating journey and look forward to continuing our work together to transform the future of how buildings, communities and organizations support health!

My event was cancelled or rescheduled from before COVID-19. What do I do?

Visit our COVID-19 Event Status page for the most accurate and up to date information on all events. Your tickets for the original scheduled concert date will be valid for the newly scheduled date, so make sure you hold onto your original tickets!

Do you have a bag check?

We do not have a bag check at Scotiabank Arena. We encourage you to only bring with you bags that are permitted to enter the venue as per the restricted bag policy.

What if I have more questions?

If you have any more questions don’t hesitate to reach out! Please complete the web form found HERE and a member of our Fan Services team would be happy to help.