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Fan Experience

We at MLSE believe in the delivery of a best-in-class service experience for all fans attending our events.

Our Fan Experience department is here to help. If you’re planning a visit to Scotiabank Arena, need assistance during one of our events or want to provide feedback of a recent experience, Contact Us.

Fan Assist

Have a question during a game or event at Scotiabank Arena? Fan Assist can help! Fan Assist allows you to ask our in-arena staff questions without leaving the comfort of your seat.

Simply text your inquiry and seat location to (647) 694-0454. Within minutes you’ll receive a response from our dedicated Fan Services team.

Please note that standard text message rates apply.

Fan Engagement

Are you celebrating a birthday, first game or anniversary at a Toronto Maple Leafs or Toronto Raptors game? For any special occasion you may be celebrating with us, our Fan Engagement Representatives are here to make your experience unforgettable with a personalized in-seat visit!

Lost & Found

During an Event:

Please visit one of the Guest Services Desks located inside Gate 1 (100 Level), and on the 300 Level concourse outside Section 301.


After an Event:

Please complete a claim for the lost item online at

Note: It may take up to 48 hours after an event for all lost items to be recovered and available to be claimed. Items will only be held for 14 days following an event.

Accessible Parking

Accessible parking at Scotiabank Arena may be available in our underground garage during events. There are four (4) on-site accessible parking spaces available for fans with disabilities. We also have additional spaces within close proximity to the elevators that can be reserved. Accessible parking reservations can be made up to 30 days in advance of an upcoming event.

To reserve one of these accessible spaces for an upcoming event, please make your reservation in advance by calling (416) 815-5982 during regular business hours.

Wheelchair Escorts

Fan Services is happy to provide a wheelchair escort from the gates to your seat. To inquire on the availability of this service, please contact Fan Services at (416) 815-5982 during regular business hours prior to the date of the event. Please note that we do not do not have wheelchairs that fans may keep for the duration of the event.

Accessible Seating

When available, accessible seats may be purchased through Ticketmaster by phone at 1-855-682-6736 or online at Up to four seats may be purchased to accommodate the fan, a support person, and guests. 48 hours prior to each game date, any accessible seats that have not been sold will be released for purchase by the general public.

Accessibility Information


Assistive Devices

Scotiabank Arena welcomes our fans with disabilities and allows them to use their own personal assistive devices. Scotiabank Arena also offers Assistive Listening Devices. We will keep these items in good working order and will inform our fans of their availability or any disruption of service.


Scotiabank Arena has elevators available for use by fans who may be unable to use the stairs. The elevators located in our Gate 5 Atrium will take fans from the ground level up to the 400 level. The elevators located near section 117 will assist fans in getting from the parking garage up to the 400 level. The elevators located inside the Gate 2 lobby will assist fans in getting to all levels.


Scotiabank Arena has escalators available to assist fans in getting from our main concourse to our 200 level and up to the 300 level. These escalators are located to the left and right of our Gate 1 entrance as well as inside our Gate 5 Atrium.