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Back in Action

Welcome back to Scotiabank Arena - we're back in action and can't wait to cheer again with you!  

The health and safety of our fans, athletes, artists, employees and team members is our number one priority. We have worked closely with provincial and local health officials to responsibly and thoughtfully implement new safety protocols to provide you not only a safe, but enjoyable experience. While it may be a bit different from the last time you joined us, we look forward to giving you a reason to cheer and creating unforgettable memories with you, once again.

Proof of Vaccination Required

Each fan aged 12 and older must present proof of full COVID-19 vaccination* along with government issued ID at entry gates to Scotiabank Arena.

 

We are unable to accept proof of a negative COVID-19 test for admittance (except for guests with a verified medical exemption). Children who are 11 years of age and younger will be exempted from proof of vaccine and testing requirements.

 

*In accordance with Ministry of Health guidance, an individual is considered fully vaccinated if they have received: (a) the full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines; (b) one or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada, or (c) three doses of a COVID-19 vaccine not authorized by Health Canada; and they received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

 

How to access your proof of vaccination:

  1. Download a copy of your vaccination receipt at covid19.ontariohealth.ca
  2. Bring a digital or printed copy of your receipt to the event.
  3. Upon arrival to Scotiabank Arena, be prepared to show your receipt along with a piece of government issued photo ID. 

Please have your proof of vaccination easily accessible for quick and easy entry to the arena.

More Info

Restricted Bag Policy

To protect our fans, employees and team and to align with league and tour standards, a restricted bag policy is in place at Scotiabank Arena. This policy will reduce contact between security staff and patrons’ items as well as inhibit the introduction of prohibited items to the venue.

MLSE strongly encourages fans to not bring any type of bags, but fans will be able to carry the following into MLSE events and facilities:

  • Small purse type bags smaller than 16.5cm x 11.5cm (6.5”x4.5”), with or without a handle or strap – small clutch bag

Fans carrying bags that do not meet the criteria WILL NOT BE PERMITTED ENTRY. If for any reason (medical or other) you require a bag that does not adhere to the bag policy, entry will be permitted subject to contacting MLSE for security inspection, including x-ray inspection of the bag and contents.

Additional information on our bag policy can be found here

More Info

Mobile Ticketing

All tickets for Scotiabank Arena events will be delivered digitally and will be scanned from fans’ mobile devices at the arena to maintain a contactless fan experience.

For a step by step guide on how to access and use your mobile tickets click here

  • Tickets for Toronto Maple Leafs games are available on the Maple Leafs App
  • Tickets for Toronto Raptors games are available on the Raptors App
  • Tickets for concerts and other events are available on the Scotiabank Arena App (available on iOS or Android). 
More Info

COVID-19 Mandatory Patron Self Screening

All patrons must self-screen before entering the premises. All fans must complete a self-screening assessment prior to entering Scotiabank Arena that has been developed in accordance with recommendations and instructions issued by the Office of the Chief Medical Officer of Health and mandated from Toronto Public Health. Anyone experiencing any of these symptoms should refrain from coming to Scotiabank Arena and stay home to self monitor.  

CLICK HERE to complete self-assessment. 

More Info

Face Coverings Required

A 3-ply mask that completely and snugly covers your nose, mouth and sits securely under your chin are mandatory at all times including when sitting in the stands, unless when eating or drinking.

Note: Neck Gaiters are not permitted

Enhanced Cleaning Procedures

Scotiabank Arena will employ enhanced cleaning practices in line with the WELL Health Safety Rating recommendations. 

 

SC Johnson is Scotiabank Arena’s Official Disinfection partner and they will be supplying the venue with Disinfectant Fantastik® Original All-Purpose Cleaner and Scrubbing Bubbles® Disinfectant Bathroom Grime Fighter products to be used on high touch surfaces and in the Bathrooms throughout the stadium. 

Cashless Venue

Scotiabank Arena is a fully cash-free venue that only accepts debit and credit cards,  including major contactless and payment methods, for a safe and speedy check out. Mastercard is a preferred payment method.

Dedicated Entrance Gates

Entry number on the mobile ticket determines the gate number. The entry gate will be listed on your ticket above the barcode, please enter through the gate specified.  

WELL Health-Safety Rating

Scotiabank Arena is the first Canadian sports & entertainment arena to have earned the WELL Health-Safety Rating through the International WELL Building Institute (IWBI). The WELL Health-Safety Rating is an evidence-based, third-party verified rating for all new and existing building and space types focusing on operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment now and into the future.

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Fan Code of Conduct

At MLSE, we have a strict policy when it comes to objectionable behaviour. Not in our House

It’s part of our goal to make our venues the most enjoyable environments for everyone and be a safe place for all MLSE employees willing and ready to help ensure that you have a great time.

In return, everyone from fans, to Stadium staff, to Team and Event personnel …..We’re all expected to treat one another in a courteous, professional, considerate and respectful manner.

More Info

FAQ

How do I access my mobile tickets?

Visit www.Mobile.MLSE.com and view our step by step guide on how to use and access your mobile tickets. 

  • Tickets for Toronto Maple Leafs games are available on the Maple Leafs App
  • Tickets for Toronto Raptors games are available on the Raptors App
  • Tickets for concerts and other events are available on the Scotiabank Arena App (available on iOS or Android). 

How do I purchase mobile tickets?

You can purchase tickets to upcoming events in the same way you would previously. Tickets can be purchased at Ticketmaster.ca and placed into your account for mobile delivery, or at the Scotiabank Arena ticket office. 

What if I have a medical exemption for vaccination?

Please visit our official vaccination page for instructions. 

What is WELL?

The WELL Health-Safety Rating, which consists of a subset of relevant features from the WELL Building Standard™ (WELL™) adapted for facility operations and management, was informed by the COVID-19 pandemic, but has broader applicability for supporting the long-term health and safety needs of people in a given space. As organizations across the globe respond to the COVID-19 crisis by making updates to their policies and protocols, the WELL Health-Safety Rating provides an efficient and effective opportunity to guide, validate, recognize and scale the efforts of owners and operators on critical health and safety issues. The third-party review process ensures integrity and consistency, and results in a WELL Health-Safety seal, communicating leadership and a commitment to the health and well-being of the people who frequent the space. We have enjoyed supporting your organization through this initial milestone of your WELL HealthSafety Rating journey and look forward to continuing our work together to transform the future of how buildings, communities and organizations support health!

My event was cancelled or rescheduled from before COVID-19. What do I do?

Visit our COVID-19 Event Status page for the most accurate and up to date information on all events. Your tickets for the original scheduled concert date will be valid for the newly scheduled date, so make sure you hold onto your original tickets!

Do you have a bag check?

We do not have a bag check at Scotiabank Arena. We encourage you to only bring with you bags that are permitted to enter the venue as per the restricted bag policy.

What if I have more questions?

If you have any more questions don’t hesitate to reach out! Please complete the web form found HERE and a member of our Fan Services team would be happy to help.